Solution 1 - Disable custom cursors
In some cases, custom cursors can cause games to flicker or periodically freeze. Often and where possible, disabling the custom cursor within the game via the Settings/Options menu can solve the problem.
If you cannot get to Settings/Options, try forcing the game into windowed mode by pressing the ALT and ENTER keys on your keyboard when the game is open. Once in windowed mode, you should be able to navigate through and find whether custom cursors can be disabled.
Solution 2 - Check for system updates
Check whether there are any Windows updates, program updates, or syncing apps running in the background, as this can cause interference with game performance.
If there are Windows updates available, perform the update, restart your system and try playing your game again. Also, close any programs or pause/close any syncing apps running in the background, before opening your game.
Solution 3 - Adjust screen resolution settings
1. Right click on your desktop and select Display Settings
2. Under resolution, change it to 1024x768 / 1280x768 (or similar if these options are not available)
3. Test the game directly via the website after each resolution change to see which has helped
4. You can change your resolution settings back to 'recommended'/your preferred setting once the game is closed
Solution 4 - Update your Graphic Card driver
The most common drivers are listed below. Click on the name of the driver you have (if known) and follow the steps to update this.
Note: Intel users - It's important to note that PC manufacturers (such as Dell, HP, Lenovo, Acer, Asus, and others) can modify Intel's drivers to add or remove functionalities. This means that if you have a branded device, it's recommended to download the latest graphics update from your manufacturer first, then through Intel. Otherwise, unexpected behaviors, such as loss of features and configurations can be expected.
The most common PC manufacturers are: