If you're seeing two charges in the same month, it's possible that your payment from the previous month was delayed as we were unable to process the payment with your bank, yet your current payment was accepted on time.
Whilst it may appear as though you've been charged twice, it may simply be that your payments are now up to date. Please check your previous billing to verify whether this is the case.
If not, please reach out to the Customer Support Team and provide the following information so they can help right away!
- Your full name
- The email address of your account
- The first 6 digits and the last 4 digits only of your card being charged
- Your zip code