My game is missing from the Purchased Games list

You will find your purchased games in the following location. If your purchased games are missing, see the tips below.

1. Click on My Games
   
2. Then, click on Purchased Games

I know what email address I used, but the game isn't in my account
Please reach out to the Customer Support Team with the following information so they can help you locate your game(s).

• Your full name
• The email addresses used to buy the game
• The purchase receipt 

I might have used a different email address to buy my game
It's possible that the game(s) you're missing were purchased using a different email address than the one you currently use. If so, try logging into that account to see if you can locate your games. If you're unable to login (account not found), you can try creating an account with that email address to access your games. Click here for help with creating an account.

I can't remember what email address I used to buy the game
If you're not sure what email address was used, please reach out to the Customer Support Team with the following information so they can help you locate your game(s).

• Your full name
• Any possible email addresses that may have been used
• The purchase receipt