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Technical

Troubleshooting

  • • My Game Won't Open
  • • My game crashed/froze while I was playing
  • • My game won't open - Windows 10 and 11
  • • My game doesn't display correctly (black screen, flickering or freezing)
  • • My game won't open in full screen (Windows 10 and 11)
  • • My game is too big/won't fit on my screen (Windows 10 and 11)
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Error Messages

  • • "Oh no! Seems like something went wrong"
  • • Access violation
  • • Authentication failed - Purchased Games only
  • • Error Executing the Compression Layer
  • • Fatal Error - Failed to initialize DirectDraw
  • • Jewel Match Atlantis Solitaire 1 ,2 & 3: Game won't open/"Something went wrong error"
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